how to manage well – Page 2

Systematically Collect Feedback (and use it)

Posted by Quinnon December 8, 2022December 4, 2022in managementLeave a comment

Feedback from customers / clients is the only way to understand what their perspective on your business is. Collecting it is a must do activity.

Define a Measuring Stick for Satisfaction

Posted by Quinnon December 5, 2022December 4, 2022in managementLeave a comment

Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.