the purpose is to ensure rigorous thinking around sharing the most useful information to get alignment and buy in from cross functional teams.
Category: management
Celebrate Learning, Not Failing
What matters more than what phrases a business uses, though, is what actions are taken. Setting out to fail, as a strategy, is going to bring failure.
Create a Hiring Process
Looking at similar job postings across companies, it’s easy to see that most JDs are just copy and pasted off one another. The same vague, fluffy language surrounding the duties of the job are used repeatedly. The worst part of fluffy job descriptions
Start With the End in Mind
As the wise Baseball coach Yogi Berra once stated, “If you don’t know where you are going, you’ll end up someplace else.” When taking on any new adventure, project, task, job, etc., having an idea as to what the end…
Kanban Communication
Kanbans are another tool from Toyota’s pull based manufacturing system. Originally, physical cards acted as representation for the need of an engine component, and were passed to the relevant department when
Managers, Continue “Doing the Work”
These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
Give Away Information, Build Familiarity
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
Systematically Collect Feedback (and use it)
Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.
Create Your Own Measuring Stick
Being able to measure customer satisfaction is a must for all new managers. Without paying customers, there is no business.
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
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