These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Improve work flows with spaghetti diagrams
It's better to understand and eliminate than automate that which does not need to be automated.
People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.
How to manage well: Understand how work flows into and out of your business.
The whole point of undergoing process improvement projects is to make lasting changes, which means lasting behavior changes in many cases.
Before trying to boil the ocean, the top areas of improvement should be selected and narrowed down.
Process improvement framework for managers to adopt and implement