These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
Category: systems
Give Away Information, Build Familiarity
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Document Processes With Spaghetti Diagrams
Improve work flows with spaghetti diagrams
Don’t Automate Yet.
It's better to understand and eliminate than automate that which does not need to be automated.
Give Away Information, Build Familiarity
People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.
Tuesday Toolkit 10/27/2020
How to manage well: Understand how work flows into and out of your business.
How to Ensure Changes Last
The whole point of undergoing process improvement projects is to make lasting changes, which means lasting behavior changes in many cases.
High Leverage Focal Points
Before trying to boil the ocean, the top areas of improvement should be selected and narrowed down.
Toyota’s 4P Model
Process improvement framework for managers to adopt and implement
OpsCombinator 