Managers, Continue “Doing the Work”

These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.

What Is Management?

The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.

Give Away Information, Build Familiarity 

People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.