Being able to measure customer satisfaction is a must for all new managers. Without paying customers, there is no business.
Category: management
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Systematically Collect Feedback (and use it)
Feedback from customers / clients is the only way to understand what their perspective on your business is. Collecting it is a must do activity.
Define a Measuring Stick for Satisfaction
Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.
Theory X and Y for Managers
Managers, like employees, can fall into two main buckets, known as Theory X and Y. The challenge for managers, though, is aligning everyone in a productive way.
OpsCombinator 