As the wise Baseball coach Yogi Berra once stated, “If you don’t know where you are going, you’ll end up someplace else.” When taking on any new adventure, project, task, job, etc., having an idea as to what the end…
Category: systems
Put on the Six Thinking Hats
Part of this exercise, known as the six thinking hats, is becoming a character by way of being assigned a “hat.” By playing the part you’re assigned, you’re free from being judged personally (it’s your job to play the role).
Learn to Learn (as on organization)
The evolution of corporate knowledge adds a layer of context that makes information stick better long term.
Workstation Design & Organization
Standardize: Establish a system to keep the above 3S’s consistent. Keep consistency between workstations.
How Managers Can Ensure Changes Last
Creating a culture of continuous improvement, having a change agent, incentivizing new process adherence, giving employees a stake in the decision making, putting the new processes in writing...
Managers, Continue “Doing the Work”
These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
Give Away Information, Build Familiarity
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Document Processes With Spaghetti Diagrams
Improve work flows with spaghetti diagrams
Don’t Automate Yet.
It's better to understand and eliminate than automate that which does not need to be automated.
OpsCombinator 