The ideal state of a system is that which consumes the least energy. In physics, that looks like the path of least resistance. In other domains, systems that require the least amount of input and resources have the most reliable output in the long run
Tag: business
Put on the Six Thinking Hats
Part of this exercise, known as the six thinking hats, is becoming a character by way of being assigned a “hat.” By playing the part you’re assigned, you’re free from being judged personally (it’s your job to play the role).
Learn to Learn (as on organization)
The evolution of corporate knowledge adds a layer of context that makes information stick better long term.
How Managers Can Ensure Changes Last
Creating a culture of continuous improvement, having a change agent, incentivizing new process adherence, giving employees a stake in the decision making, putting the new processes in writing...
Managers, Continue “Doing the Work”
These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
Give Away Information, Build Familiarity
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Define a Measuring Stick for Satisfaction
Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.
Theory X and Y for Managers
Managers, like employees, can fall into two main buckets, known as Theory X and Y. The challenge for managers, though, is aligning everyone in a productive way.
On Creativity and Management
Creativity is vaguely defined on purpose. Too rigid of a definition would deflate the meaning entirely. Similarly, management is a loosely defined title (or set of responsibilities) within most companies. It follows, then, that the creative manager, one who can…
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