These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
Tag: business
Give Away Information, Build Familiarity
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Define a Measuring Stick for Satisfaction
Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.
Theory X and Y for Managers
Managers, like employees, can fall into two main buckets, known as Theory X and Y. The challenge for managers, though, is aligning everyone in a productive way.
On Creativity and Management
Creativity is vaguely defined on purpose. Too rigid of a definition would deflate the meaning entirely. Similarly, management is a loosely defined title (or set of responsibilities) within most companies. It follows, then, that the creative manager, one who can…
Train the Whole Team to Hire Well
Most hiring managers suck at hiring. We could do much better.
Document Processes With Spaghetti Diagrams
Improve work flows with spaghetti diagrams
Give Away Information, Build Familiarity
People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.
Create a Skunk Team
Excerpt from The Pocket Guide to Making Stuff Better When an organization gets large, it often, by necessity, becomes bogged down by the requirements to keep itself moving. Too much red tape, too many people to talk to, or too…
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