These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.
Managers, like employees, can fall into two main buckets, known as Theory X and Y. The challenge for managers, though, is aligning everyone in a productive way.
Creativity is vaguely defined on purpose. Too rigid of a definition would deflate the meaning entirely. Similarly, management is a loosely defined title (or set of responsibilities) within most companies. It follows, then, that the creative manager, one who can…
Most hiring managers suck at hiring. We could do much better.
Improve work flows with spaghetti diagrams
People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.
Excerpt from The Pocket Guide to Making Stuff Better When an organization gets large, it often, by necessity, becomes bogged down by the requirements to keep itself moving. Too much red tape, too many people to talk to, or too…