By stepping back from the discussion and listening to how people are forming their conclusions, better ideas will emerge. Finally, understanding how information is being interpreted differently will show you how to persuade someone to your point of view (or convince you theirs is correct).
Learn to Learn (as on organization)
The evolution of corporate knowledge adds a layer of context that makes information stick better long term.
Kanbans are another tool from Toyota’s pull based manufacturing system. Originally, physical cards acted as representation for the need of an engine component, and were passed to the relevant department when
Systematically Collect Feedback (and use it)
Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.
Create Your Own Measuring Stick
Being able to measure customer satisfaction is a must for all new managers. Without paying customers, there is no business.
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Define a Measuring Stick for Satisfaction
Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.
Theory X and Y for Managers
Managers, like employees, can fall into two main buckets, known as Theory X and Y. The challenge for managers, though, is aligning everyone in a productive way.
On Creativity and Management
Creativity is vaguely defined on purpose. Too rigid of a definition would deflate the meaning entirely. Similarly, management is a loosely defined title (or set of responsibilities) within most companies. It follows, then, that the creative manager, one who can…
Document Processes With Spaghetti Diagrams
Improve work flows with spaghetti diagrams