Define Communication Processes

By stepping back from the discussion and listening to how people are forming their conclusions, better ideas will emerge. Finally, understanding how information is being interpreted differently will show you how to persuade someone to your point of view (or convince you theirs is correct).

Kanban Communication

Kanbans are another tool from Toyota’s pull based manufacturing system. Originally, physical cards acted as representation for the need of an engine component, and were passed to the relevant department when

Systematically Collect Feedback (and use it)

Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.

What Is Management?

The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.