Managers, Continue “Doing the Work”

These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.

Systematically Collect Feedback (and use it)

Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.

What Is Management?

The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.