These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
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Give Away Information, Build Familiarity
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
Systematically Collect Feedback (and use it)
Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.
Create Your Own Measuring Stick
Being able to measure customer satisfaction is a must for all new managers. Without paying customers, there is no business.
On Quality Management
Quality is as important to manage as it is hard to define. Having the tools and frameworks at the ready is critical.
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Reflection form: Copy and Paste this for your own reflections
Yearly reflections are a great exercise for course correction. If you kept doing what you did this year, will you get where you want to go?
Systematically Collect Feedback (and use it)
Feedback from customers / clients is the only way to understand what their perspective on your business is. Collecting it is a must do activity.
Define a Measuring Stick for Satisfaction
Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.
Theory X and Y for Managers
Managers, like employees, can fall into two main buckets, known as Theory X and Y. The challenge for managers, though, is aligning everyone in a productive way.
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