Feedback from customers / clients is the only way to understand what their perspective on your business is. Collecting it is a must do activity.
Blog
Define a Measuring Stick for Satisfaction
Every industry will have a different standard for customer success rankings. Net Promoter Scores are the most common, but it will vary from business to business.
Theory X and Y for Managers
Managers, like employees, can fall into two main buckets, known as Theory X and Y. The challenge for managers, though, is aligning everyone in a productive way.
On Creativity and Management
Creativity is vaguely defined on purpose. Too rigid of a definition would deflate the meaning entirely. Similarly, management is a loosely defined title (or set of responsibilities) within most companies. It follows, then, that the creative manager, one who can…
Train the Whole Team to Hire Well
Most hiring managers suck at hiring. We could do much better.
Document Processes With Spaghetti Diagrams
Improve work flows with spaghetti diagrams
Don’t Automate Yet.
It's better to understand and eliminate than automate that which does not need to be automated.
Give Away Information, Build Familiarity
People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.
Create a Skunk Team
Excerpt from The Pocket Guide to Making Stuff Better When an organization gets large, it often, by necessity, becomes bogged down by the requirements to keep itself moving. Too much red tape, too many people to talk to, or too…
The Pocket Guide to Writing a Resume
A well written resume is the difference between getting invited in for an interview and never hearing back from the company of your dream. Crushing the resume game is crucial to getting into the career you want.
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