If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
Category: Process Improvement
On Quality Management
Quality is as important to manage as it is hard to define. Having the tools and frameworks at the ready is critical.
Train the Whole Team to Hire Well
Most hiring managers suck at hiring. We could do much better.
Document Processes With Spaghetti Diagrams
Improve work flows with spaghetti diagrams
Don’t Automate Yet.
It's better to understand and eliminate than automate that which does not need to be automated.
Give Away Information, Build Familiarity
People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.
Create a Skunk Team
Excerpt from The Pocket Guide to Making Stuff Better When an organization gets large, it often, by necessity, becomes bogged down by the requirements to keep itself moving. Too much red tape, too many people to talk to, or too…
On Having Difficult Conversations
Being able to have difficult conversations is a must have skill to be a good manager.
Tuesday Toolkit Season 1 Finale 12/15/2020
Having a good tool kit is essential for being a good manager.
Tuesday Toolkit 12/08/2020
A good manager must have an understanding of how time, resources, money, effort and other inputs are wasted.
OpsCombinator 