However, hiring is difficult and time consuming. There are a dozen or more job boards in the US alone that are supposed to help connect employers and employees, but most of them send resumes into a blackhole. Over a hundred billion dollars (yes, billion, with a b) is spent each year on staffing and recruiting services to help land the right people in the right roles. Clearly, there are some issues here.
Tag: how to manage well
Create a Hiring Process
Looking at similar job postings across companies, it’s easy to see that most JDs are just copy and pasted off one another. The same vague, fluffy language surrounding the duties of the job are used repeatedly. The worst part of fluffy job descriptions
Start With the End in Mind
As the wise Baseball coach Yogi Berra once stated, “If you don’t know where you are going, you’ll end up someplace else.” When taking on any new adventure, project, task, job, etc., having an idea as to what the end…
Put on the Six Thinking Hats
Part of this exercise, known as the six thinking hats, is becoming a character by way of being assigned a “hat.” By playing the part you’re assigned, you’re free from being judged personally (it’s your job to play the role).
How Managers Can Ensure Changes Last
Creating a culture of continuous improvement, having a change agent, incentivizing new process adherence, giving employees a stake in the decision making, putting the new processes in writing...
Managers, Continue “Doing the Work”
These are all important aspects of a manager's day, however, the more time a manager spends doing these tasks, the less time they spend with the customers.
Give Away Information, Build Familiarity
If your business can educate customers (and potential customers) for free, you’ll build better relationships and funnel in more customers. If ACME services and installs new HVAC equipment, they should give out free maintenance advice on caring for heating, AC…
Systematically Collect Feedback (and use it)
Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.
On Quality Management
Quality is as important to manage as it is hard to define. Having the tools and frameworks at the ready is critical.
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
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