Smooth Out Operations, Create Flow

The ideal state of a system is that which consumes the least energy. In physics, that looks like the path of least resistance. In other domains, systems that require the least amount of input and resources have the most reliable output in the long run

Get Alignment With A3 Reporting

the purpose is to ensure rigorous thinking around sharing the most useful information to get alignment and buy in from cross functional teams.

Kanban Communication

Kanbans are another tool from Toyota’s pull based manufacturing system. Originally, physical cards acted as representation for the need of an engine component, and were passed to the relevant department when

Systematically Collect Feedback (and use it)

Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.

What Is Management?

The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.

Give Away Information, Build Familiarity 

People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.