Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.
Tag: industrial engineering
On Quality Management
Quality is as important to manage as it is hard to define. Having the tools and frameworks at the ready is critical.
What Is Management?
The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.
Document Processes With Spaghetti Diagrams
Improve work flows with spaghetti diagrams
Don’t Automate Yet.
It's better to understand and eliminate than automate that which does not need to be automated.
Give Away Information, Build Familiarity
People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.
Create a Skunk Team
Excerpt from The Pocket Guide to Making Stuff Better When an organization gets large, it often, by necessity, becomes bogged down by the requirements to keep itself moving. Too much red tape, too many people to talk to, or too…
Taiichi Ohno’s Ten Precepts, Broken Down
Once you start something, persevere with it. Do not give up until you finish it.
How to Ensure Changes Last
The whole point of undergoing process improvement projects is to make lasting changes, which means lasting behavior changes in many cases.
High Leverage Focal Points
Before trying to boil the ocean, the top areas of improvement should be selected and narrowed down.
OpsCombinator 