Systematically Collect Feedback (and use it)

Capitalizing on the best features by making them even better to use will delight power users. Speaking of delighting users, try and go out of the way to delight 30-50% of customers, especially in the early days.

What Is Management?

The cute one liners that define management leave out all the details of what one actually does as a manager. To be an effective manager, step one is figuring out what you are really responsible for.

Give Away Information, Build Familiarity 

People buy products and services from those they trust. To build trust, you have to build a shared understanding. That shared understanding is easiest to build by giving away information for free. From there, you can built trust & familiarity. Then you can grow.